With newly launched Neighborhood Health Action Centers throughout New York City, the Department of Health and Mental Hygiene’s (DOHMH) Center for Health Equity (CHE) sought to launch a public interface for it’s existing resource directory and referral service. 3×3 conducted qualitative design-led research and user testing to enhance the resource service’s responsiveness to varying community needs, preferences, and digital literacies. The process informed strategic recommendations to improve the user experience and ongoing measuring and evaluation.

The team reached over 100 community residents and health workers in West Bronx, Harlem, and East New York to understand service gaps, how community members seek clinical services, and social determinants of health resources, and to test a prototype of the new referral service for accessing a variety of resources. The research yielded important insights into how residents seek help and services in relation to health concerns and ways in which the current service could be improved to be more accessible to all New Yorkers.

_ Methodology
Usability Testing, Prototyping, Focus Groups, Interviews, Desk Research and Landscape Analysis, Key Stakeholder Interviews

_ Outputs
Research Report, Design Recommendations

_Related projects

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